iWeb FAQ - Known issues and general troubleshoot

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A few things you could try if you experience some problems...

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WARNINGS: I deny any responsibility if something gets messed up following the steps described on this page. MAKE A BACKUP before trying any of the steps described on this page!




Chapter 1: Known issues

1.1 Using iWeb under Mac OS X Lion (10.7) and OS X Mountain Lion (10.8)

1.2 Things not working anymore since MobileMe was closed. Fixes and alternatives.

1.3 Text formatting problems: The formatting on the web doesn't match with the one showed in iWeb. Text displaying as normal in iWeb gets bold on the web. Short: the font changes. How to rebuild a page.

1.4 When I publish my website objects like images or HTML Snippets are moving around. When visiting the website online in a browser like Safari the objects don't display where they display in iWeb itself.

1.5 Website doesn’t work with Internet Explorer (compatibility)


Chapter 2: General troubleshoot

2.1 A few general tips

2.2 Problems publishing

2.3 Photos pages troubleshoot

2.4 iWeb doesn’t open when I’m not connected to the internet

2.5 iWeb opens but isn’t working at all. It won’t let me do anything. Everything is greyed out. What can I do?

2.6 iWeb is not showing my website

2.7 I can’t name a page the way I want to, it reverts to the previous name

2.8 iWeb "doesn't" or "doesn’t let me" save changes I made: "You do not have permission to save to this file."

2.9 The changes I made don’t display on the web when published

2.10 When I enter my domain I don’t get redirected to the page I want it to redirect to or don’t see the site at all

2.11 The navigation menu does not display





Chapter 1: Known issues


1.1 Using iWeb under Mac OS X Lion (10.7) and OS X Mountain Lion (10.8)


First note that in Mac OS X Lion (10.7) and OS X Mountain Lion (10.8) you can only use iWeb 3.0 (iWeb '09). Previous versions of iWeb (iWeb '08 or 2.0 and iWeb '06 or 1.0) will not work under Lion. If you don't have iWeb 3.0 you can buy the retail box of iLife '11 since it's not being sold on the App Store.


In Mac OS X Lion (Mac OS 10.7) and OS X Mountain Lion (10.8) you're no longer able to open a Domain file by double-clicking on it to edit another project. Double-clicking on a Domain file opens iWeb but opens the last project you edited not the project in the Domain file you clicked on.


Here's a solution on opening different iWeb projects (Domain) in OS X Lion and OS X Mountain Lion. This may also work to solve the problem that in some cases iWeb doesn't display the website after upgrading to Lion.


1) Click here to download a script named iWebDrop

2) Place the script on your Desktop or in your Applications folder. You can also add it to your Dock if you want

3) Drag&Drop the Domain file you want to edit on the iWebDrop icon to open iWeb and the project you want to work on. If you want to keep working on the project you worked on the last time you used iWeb just open iWeb. That's it.


What is a Domain file? The Domain file is a package where iWeb stores its data on your computer. If you don't know how to find it read the Backup and retrieve FAQ.


Also read this page!


1.2 Things not working anymore since MobileMe was closed. Fixes and alternatives.


Since MobileMe was closed down in June 2012 there are some things which don't work anymore. In photos slideshows the back, forward and pause buttons don't display anymore. iWeb's Google Maps widget doesn't work anymore.


For fixes and alternatives please have a look at Chapter 9 of this page.


1.3 Text formatting problems: The formatting on the web doesn't match with the one showed in iWeb. Text displaying as normal in iWeb gets bold on the web. Short: the font changes. How to rebuild a page.


That usually happens if multiple changes in the font styling have been applied in the course of time. So here's what you do...


1) Add a new TextBox to your page

2) Set the font in the TextBox to the main font you're using on the page in question

3) Select all the content of the TextBox where you experience formatting problems (cmd+a), copy it (cmd+c) and paste it in the newly created TextBox (cmd+v)

4) In case you also have images, TextBoxes, ... in the old TextBox you will have to copy and paste these into the new TextBox one by one. Also you will have to re-apply links (especially site-internal links)

5) Re-apply the font styling in the new TextBox, delete the old TextBox and publish


Since the error is in the TextBox itself it's really important to create a new one and delete the old one.


1.4 When I publish my website objects like images or HTML Snippets are moving around. When visiting the website online in a browser like Safari the objects don't display where they display in iWeb itself.


This is a well-known issue of iWeb and a result of its drag&drop object placement ease of use. In rare cases objects are found to be placed higher or lower on the page once published than they are in iWeb itself.


The only solution is to place them higher or lower in iWeb itself accordingly. If an image or an HTML Snippet is found to be positioned lower once published than in iWeb itself just position it higher in iWeb itself. The clue is: This will make it look wrong in iWeb itself but right once published.


To prevent it from happening whenever possible add images in the main TextBox itself instead of on top of it. Hence copy the image, go where you want it to appear in the TextBox and paste it in it.


1.5 Website doesn’t work with Internet Explorer (compatibility)


Note that this is not a problem of iWeb. It is a problem of Internet Explorer. A quote:


“I call Internet Explorer the WWB - World's Worst Browser.”

- Roddy -


Most of the people and myself agree.


But what can one do to make the site compatible with Internet Explorer?


iWeb built sites will not show the standard navigation when downloaded to a PC where Java is turned off in IE as the iWeb navigation bar is Javascript rendering. The solution would be downgrading your site and build your own navigation bar by creating a textfield and make text links. Copy&paste the textfield with the links to all of your pages. You can deactivate the standard navigation menu by selecting the page of interest in iWeb, opening the Inspector, going to the Page tab (second from the left) and unchecking the Display navigation menu box.


Make Safari and Firefox (and Quicktime) download links available on your site. Both of this Browsers are real Browsers, they work both on Mac + PC and they are both freeware. Most PC users are stunned by how much better Safari 3 is.


Have a look at Roddy’s page http://roddymckay.com/PlanetRoddy.html for an example on how to add links to those downloads.


However downgrading is a bad move. Make a second navigation bar while keeping the iWeb navigation bar too instead. You could put the second navigation bar at the bottom of your pages. This will also help google indexing your pages.


Also read this page!




Chapter 2: General troubleshoot


2.1 A few general tips


- Make sure you have the latest version of iWeb updating your software with Software Updater in the menu bar click on the Apple logo and choose “Software Update...”


- Try deleting the preferences file:


1) Quit iWeb

2) Delete the following file:

User/Library/Preferences/com.apple.iweb.plist

3) Relaunch iWeb

If that doesn’t work... Retry it but instead of relaunching iWeb in 3. restart the computer and relaunch iWeb


- Try repairing disk permissions:


1) Go to Applications/Utilities

2) Open Disk Utility

3) Click Macintosh HD

4) Click on Verify Disk Permissions

5) Click Repair Disk Permissions


- Try performing a safe restart


Restart your computer and hold down Shift while restarting


- Try deleting the preferences files you find inside the Domain (Make a backup first!):


1) Quit iWeb

2) Go to the location where your Domain file is stored

3) Right-click on it (ctrl-click) and choose “Show Package Contents”

4) Trash the files ending with .plist (you will probably find three of them)

5) Once you’re done double-click the Domain file to open iWeb

If that doesn’t work... restore the Domain file from your backup.


2.2 Problems publishing


Have a look at this page.


2.3 Photos pages troubleshoot


Have a look at Chapter 1.2 of the page you're currently reading and at this page.


2.4 iWeb doesn’t open when I’m not connected to the internet


- Go to iWeb preferences and uncheck the Auto Update box. If you have this feature turned on, iWeb tries to connect to the internet to check for updates when you launch it. If it can't check for updates, it refuses to launch.

(Suggested by Roddy, thank you!)


- If you have Airport (wireless) turned on your computer but you’re not connected to the internet (there is no wireless network to select) try to turn Airport off on your computer and open iWeb with Airport turned off.


- Try deleting the preferences file as mentioned in the A few general tips in Chapter 2.1 of this page.


If all that didn’t help, have a look at the second suggestion by OT on this post.


2.5 iWeb opens but isn’t working at all. It won’t let me do anything. Everything is grayed out. What can I do?


- Try to download a new domain.sites or domain.sites2 file, unzip it and double click the resulting file to open iWeb. If iWeb doesn’t open hit ctrl+click the file and choose Open with => iWeb.


- Click here if you have iWeb ’06 to download a domain.sites file

- Click here if you have iWeb ’08 to download a domain.sites2 file

(Suggested by Roddy, thank you!)


If that doesn’t work...


- Go to iPhoto, select some photos, go to Share and "Send to iWeb" (try both Blog and Photopages)

Many people report that going through this procedure 3-4 times awakens their iWeb...


If that doesn’t work...


- Try to follow the “A few general tips” at the top of this page.


If that doesn’t work either...


- Reinstall iWeb


2.6 iWeb is not showing my website


Follow Chapter 1.1 of this page to find and open your Domain file. If that doesn't work you will have to rebuild your website as of Chapter 2.3 of this page.


2.7 I can’t name a page the way I want to, it reverts to the previous name


- When this happens you probably already had a page named this way some time ago.

The solution is to go to File=>New Site. Create the page under that site and name it the way you want. Drag&Drop it into the other Site and you now have the page named the way you wanted and where you wanted it to be. Now delete the Site you created to create the page. That’s it.


2.8 iWeb "doesn't" or "doesn’t let me" save changes I made: "You do not have permission to save to this file."


- If you transferred the domain.sites2 file where iWeb stores its files from one computer to another or from one user to another...


Change permissions of the Domain file

Select Domain file press Command(Apple)+i under Ownership & Permissions go to =>Details =>Others and select Read & Write

You have to do that in the original user account and computer in which the Domain file was created. If you don’t change permissions you will find an error while publishing and saving from another user account or computer as by default "Others" permissions are set to Read only thus you can't modify/save it.



...If that's not your case or if that didn’t help try repairing disk permissions as described in "A few general tips" in Chapter 2.1 of this page.


2.9 The changes I made don’t display on the web when published


If a change doesn't display to you in the browser after you published and uploaded it mostly is because the old version of the page is cached (memorized) by your browser. Thus simply emptying the cache of the browser and reloading the page should display the changes.


1) Open Safari,

2) Choose Safari from the menu upper

3) Go to Reset Safari, choose Remove all website data and hit Reset

4) Reload the page


Alternatively go to Safari, Preferences, Advanced, check the Show Develop menu in menu bar box then choose Develop, Empty Caches


If that doesn't help choose Publish Entire Site from the iWeb menu.


2.10 When I enter my domain I don’t get redirected to the page I want it to redirect to or don’t see the site at all


If you don’t see your site at all then maybe the problem here is the index.html file which is a redirect-only file.

Entering http://yourdomain.com/

Redirects to: http://yourdomain.com/sitename/pagename.html

Maybe you changed the sitename or pagename and the index.html didn't get updated still redirecting to the old pagename or sitename.

To fix it perform a "Publish Entire Site" from File menu instead of a simple Publish.


Also make sure you publish to the right location on your server and to upload all the files.


2.11 The navigation menu does not display


- If you experience the problem looking at the site using Internet Explorer have a look at the Internet Explorer incompatibility troubleshoot you find on this page.


- If you publish to a folder and upload your website via an FTP like Cyberduck remember to upload the following files:


The Scripts folder

sitename/Scripts/


and the feed.xml

sitename/feed.xml


If that doesn't help have a look at this post in the Apple iWeb Discussion Forums, you maybe have the same problem.




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- Cédric -