iWeb FAQ - Using HostExcellence, instructions and review

iWebFAQ.org

 

I used HostExcellence from 2006 to October 2012. Since October 2012 I'm using HostGator which I'm very happy with. If you're looking for a good hosting I may recommend you to use HostGator too. More info about HostGator is found here.


The reasons why I quit HostExcellence are found in the review further down this page...

La stessa pagina in italiano                             Die gleiche Seite auf Deutsch
 


Here you will find basic instructions on how to use HostExcellence with iWeb, using HostExcellence in general and a review about HostExcellence...







Chapter 1: Review (Read me!)

Chapter 2: Uploading to HostExcellence

2.1 Where to find the connection data (server settings)

2.2 Upload to HostExcellence using iWeb’s integrated FTP

2.3 Connect and upload to HostExcellence using Cyberduck (or any other FTP application)

2.4 What is the root?

Chapter 3: Domains

3.1 What happens if I have multiple domains?

3.2 How do I add another domain to my hosting account?

3.3 How can I have two domains pointing to the same site?

Chapter 4: E-mails

4.1 How can I have e-mails like me@mydomain.com?

4.2 How do I use e-mails like me@mydomain.com with Mail application, Outlook or on the iPhone?

4.3 How do I check my e-mails on the web?

Chapter 5: How can I have a custom "404 Error - Page not found" page on HostExcellence? And how do I create it in iWeb?

Chapter 6: How can I password protect my site on HostExcellence?

Chapter 7: How to install WordPress blogs or a PhpBB Forum on HostExcellence

Chapter 8: An important note




Chapter 1: Review (Read me!)(back to the top)


I used HostExcellence for five years and was a very happy customer most of the time. Their customers support was excellent and my websites were running with no issues.

But in 2012 things changed...


On June 29th 2012 their Ohio data center has suffered "a catastrophic power failure" as they call it. Generators have failed to power up to compensate the power failure. This means all websites were down. Two hours later power was back but it took them eight more hours to get the server hosting my websites back online. So my websites were down for 10 hours that they. Does it take 10 hours to reboot a server? I don't think so. Anyway too much time to me.


On October 31st 2012 I was contacted by HostExcellence and they told me my websites caused an overload on the server because they used more than 60 cpu-min/day (they used 100 cpu-min according to their data but I doubt their data was right). They disabled my websites so anyone who would visit my websites would only see:


Forbidden

You don't have permission to access / on this server.


Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


I had about ten different websites on the same account so I suggested them I'd buy another hosting account to split my websites between the two accounts. They told me it wouldn't help. I got my websites back online and they went down again 48 hours later. I tried buying another hosting account. They wouldn't let me. They told me I should first solve the issue on the other account. That's why I wanted to buy an additional account: to solve those issues. My websites did stay down.


I bought a hosting at another hosting company (HostGator) and transferred most of my websites from HostExcellence to HostGator. I contacted HostExcellence and asked them to put the remaining websites online. My websites did stay down 12 more hours. Then they agreed to put some websites back online but others still were down for no good reason. It went on and on and their customer support was really bad during that time. Some of my websites were still down a month later.


Disabling websites is common practice in these cases. So that's OK for me. But I expect a hosting to cooperate much better with the customers to get the websites back online. In my eyes HostExcellence clearly failed at this which is why I decided to move to HostGator.


Customer support at HostExcellence:


Phone: OK (but didn't solve anything)

Tickets: Bad (and didn't solve anything)

Live Chat: Useless (Live Chat is really useless at HostExcellence since people are sitting somewhere in Eastern Europe while the main Staff is in Ohio and the Live Chat people have no control over anything at all. They are just there so HE can say they have Live Chat)


Bottom line: I would NOT recommend you to use HostExcellence and moved all my websites to HostGator. If you're looking for a good hosting I may recommend you to use HostGator too.


Further down this page you will find some basic instructions and FAQs I wrote on using HostExcellence while I was still using them. Again, I wouldn't recommend you to use them. I will keep the instructions here because I already wrote them and I know that some HostExcellence customers still use them from time to time...


If you still choose to use HostExcellence do it at your own risk. HostExcellence mainly offers two hosting packages:




Basic Plan


Recommended for:


People who plan to build only one website.


Specifications:


- Toll free support

- Unlimited space

- Unlimited monthly datatransfer

- 50 MySQL (1GB total)

(used for WordPress, Forums, ...)

- 1 free domain

- 1 dedicated IP address,

and more...





For 3.95$/month (click to sign up)

       

Unlimited Business Plan


Recommended for:


People who plan to build multiple websites.


Specifications:


- Toll free support

- Unlimited space

- Unlimited monthly datatransfer-

- Unlimited MySQL (10GB total)

(used for WordPress, Forums, ...)

- 3 free domains

- 15 dedicated IP addresses

and more...


Note: more IP addresses make your websites being much more stable and reliable.


For 7.95$/month (click to sign up)



I’m currently using the Unlimited Business Plan since I have a lot of websites which I store on one hosting account. To me it’s really worth it. I barely ever run into problems and if I did their support was most helpful. Since I know how HostExcellence works I could give you better support if you run into problems with my FAQs.


If you signup select the Linux platform (default) not the Windows platform.





Chapter 2: Uploading to HostExcellence (back to the top)


2.1 Where to find the connection data (server settings)


Once you signup to HE you will receive an E-mail (New Account: Ultimate Business or similar) containing all the informations you need to connect to your server. In the E-mail you find something like this:


To access your account by FTP, use:

Host Name: webXYZ.hostexcellence.com

Login: c22XYZX

Password: c8b9afXYZXYZ


Note: the above data is just an example. You will find yours in the E-mail.


2.2 Upload to HostExcellence using iWeb’s integrated FTP


In iWeb select the site you would like to publish from the left menu




and you will see the following window:




Publish to: Choose “FTP Server”

Site name: Enter site or whatever you want in yourdomain.com/site/pagename.html

Contact email: (if you want, I don’t)


Server address: equals Host Name in the E-mail containing your data (see Chapter 2.1) hence something like webXYZ.hostexcellence.com

User name: equals Login in the E-mail containing your data (see Chapter 2.1) hence something like c22XYZX

Password: the one specified in the E-mail containing your data (see Chapter 2.1)

Directory/Path: You will need to upload the files to the folder named yourdomain.com.

So under path you need to write “/yourdomain.com/” without quotation marks as on the image above (where yourdomain.com stands for the domain you choose when you signup or you want to upload the selected site to)

Protocol: FTP


Website URL: type in your domain name as on the image above.


Click “Publish Site” at the bottom left or go to File and choose “Publish Site Changes” or “Publish Entire Site”.


2.3 Connect and upload to HostExcellence using Cyberduck (or any other FTP application)


From iWeb publish to a folder. Remember to enter your domain in the “Website URL” field of the “Site Publishing Settings”.


Cyberduck is Freeware (or Donationware). It is very good, really easy to use and the one I like the most...


First thing I have to do when I launch the application for the first time is configure it to allow it to access the server and retrieve/send data.


I click on Open Connection




and get a dialog window like this one:




This is the connection data you have to enter in Cyberduck (or any other FTP client) to connect to your server...


Server: equals Host Name in the E-mail containing your data (see Chapter 2.1) hence something like webXYZ.hostexcellence.com

Username: equals Login in the E-mail containing your data (see Chapter 2.1) hence something like c22XYZX

Password: the one specified in the E-mail containing your data (see Chapter 2.1)


Check the “Add to Keychain” checkbox for it to remember the password and hit “Connect”.


To make things easier Bookmark the location you upload your files to in Cyberduck.


Click on
then Click on “+” at the bottom of the Bookmarks to add a Bookmark.


Next time you use Cyberduck simply go to




click on the downward flash at the right and a tear down menu will appear from which you choose the bookmarked location on your server to connect to it.


Once you’re connected you will see a list of folders. One for each of your domains.




Drag&Drop the files you published from iWeb


- index.html

- Folder named after your sitename in iWeb


from your computer into the folder named after the appropriate domain of the website in Cyberduck.


2.4 What is the root?


If you upload a picture to the root of your server or website (let’s call it picture.jpg) the picture will show up if you enter http://yourdomain.com/picture.jpg in your browser (ex. Safari) (more info about the root here)


Connecting to HostExcellence you’re first shown a list of folders where each domain name has its folder. If you want to upload the picture.jpg file to the root of your website all you have to do is drop the file into the folder named after the website’s domain.


Example: picture.jpg

dropped into the iwebfaq.org folder

will show up entering iwebfaq.org/picture.jpg in the browser.




Chapter 3: Domains (back to the top)


3.1 What happens if I have multiple domains?


If you will have multiple domains the server will still be the same but once you connect to the server there will also be another folder called yourdomain2.com to upload the files which go to that domain. It’s really easy.


When you’re using iWeb’s integrated FTP everything stays the same but under Directory/Path write

/yourdomain2.com/ (which stands for the second domain)

instead of

/yourdomain.com/

all the other parameters will stay exactly the same as above.


3.2 How do I add another domain to my hosting account?


1. Login to your account. In your control panel click on “Add a domain name”. Choose the domain name and check out (pay). Once this process is completed it will appear on your Control panel where all your domains are listed (Domain registrations).

2. Under “Hosting products” click on “Manage” and a new window will popup. Click on Domains, Add new domain. Type the domain you just bought into the field and click Submit. Continue.

Now this domain will have its own folder when connecting via FTP as described above.


3.3 How can I have two domains pointing to the same site?


If you have a website under yourdomain.com and want to have another domain otherdomain.com pointing to it so people see the same website when entering either the domains log into your control panel and add the new domain as previously seen or if you registered it with another registrar change the NS servers of the domain to your HostExcellence NS servers. Under Hosting Products hit Manage. Go to Domains and click on the domain containing the website you want the new domain to point to. Under Domain aliases choose Add then type in your new domain and hit Submit. You're done. In a moment (can be a couple of hours) you will be able to reach your site under both domains.




Chapter 4: E-mails (back to the top)


4.1 How can I have e-mails like me@mydomain.com?


Login to your account. Under “Hosting products” click on “Manage” and a new window will popup. Click on “e-mail”.

Under “Mail manager/Mail domains” choose for which domain you would like to setup e-mails and hit “Go”.

Under “E-mail Setup functions” click on “New E-mail”.

Under “Email address” fill in what you would like instead of “me” in me@mydomain.com


Now you have to choose whether you want to use it as a Mailbox or a MailForward


Mailbox: is a real standalone e-mail box


MailForward: e-mails sent to this e-mail will be forwarded to another e-mail address of your choice.

As an example me@mydomain.com forward to whatever@yahoo.com


If you choose Mailbox enter a password.

You should also have one e-mail with “Catch All” meaning that all the e-mails sent to an address of the type me@mydomain.com that are inexistant (e.g inexistant@mydomain.com) get forwarded to that e-mail address.


Usually people make an e-mail address like

webmaster@mydomain.com which is a good idea.


Once you made your e-mail address click on Submit at the bottom of the page.



4.2 How do I use e-mails like me@mydomain.com with Mail application, Outlook or on the iPhone?


You can only use it in Mail if you’ve set it up as Mailbox.


Go to Mail=>Preferences=>Accounts and hit the “+” at the bottom of it.


The data to enter in the fields is:


Full Name: Your Name

Email Address: me@mydomain.com

Password: The password you choose for your e-mail address

=>Click on Continue

Account Type: POP

Description: enter your e-mail address

Incoming Mail Server: mail.yourdomain.com

User Name: me@mydomain.com

Password: The password you choose for your e-mail address

Outgoing (smtp) server: will be the same as your incoming Mail Server, thus mail.yourdomain.com



4.3 How do I check my e-mails on the web?


All you need to do is enter mail.yourdomain.com in your browser and you will be forwarded to a page with login fields.


Username: me@yourdomain.com (thus your e-mail address)

Password: the password you choose when you set up the e-mail




Chapter 5: How can I have a custom "404 Error - Page not found" page on HostExcellence? And how do I create it in iWeb? (back to the top)


In iWeb add a new page and build your 404 page. I would recommend you to have a redirect on it (with time delay if you want) leading to your website's main page.

It's a good idea to add Statcounter on that page added with Alternative HTML or anyway to the page itself not in an HTML Snippet. This way you see where getting to the error page come from. If they come from one of your pages you know that there's a wrong link on that page and you should fix it. In Statcounter add a extra project only for the Not found page.


Go to your HostExcellence admin area, Hosting Products and hit Manage, Web Options

click the domain you want to add a custom 404 to, scroll down until you find "Error". Hit "Add".




Error Document Code "404 Not Found"

Message or URL enter the URL to your 404 page

Type "Redirect"




Hit "Submit" and you're done.




Chapter 6: How can I password protect my site on HostExcellence? (back to the top)


1. Login to your Control Panel. Under Hosting products choose Manage, File Manager, hit "Protect" at the bottom of the page then navigate to the folder you want to protect. Once you found it click on the folder icon near the folder name and you will see this on your screen




2. Choose edit and you will find a "Was not found" message




3. Hit "Create" and enter data (username and password)




Hit Save.

4. You can now choose to add more users or change existing users




if you're done hit Close.

5. You're brought back to the first screen




Hit "apply", "next" and you're redirected to this page




Hit "save".




In the File Manager you will now find a new folder called .htmaster, open it and you will find a file called .ok_user


To add new username and passwords perform step 1 and 2 but now in step 2 you will not get the "Not found message" anymore. Once you hit edit you will be sent to the screen you see at step 4. Add, change or delete. Remember to always save your changes. Once you're done hit Close.


If you want to have different folders protected you can choose to use always the same .ok_user file login data or create a new one by entering something different than .ok_user before hitting edit at step 2.


Now when someone tries accessing any file inside the protected folder he or she will have to type in the username and password to continue…




How can I password protect an iWeb site on HostExcellence? A site is a folder too. As you know the URL of an iWeb site is http://yourdomain.com/sitename/pagename.html the "sitename" folder is the one you have to choose to protect.


Can I also just password protect a single page of my site? No. You would have to build a site for that page only.




Chapter 7: How to install WordPress blogs or a PhpBB Forum on HostExcellence (back to the top)


How to install a WordPress blog on HostExcellence is described here on wpfaq.org


How to install a PhpBB Forum on HostExcellence is described here on phpbbfaq.org




Chapter 8: An important note (back to the top)


In the folders which have the name of your personal domains you will find that there are already some folders called: cgi-bin; cp; webalizer. Never delete those folders (especially never delete the cgi-bin), simply ignore them.



Chapter 9: Signup at your own risk (back to the top)





Basic Plan (3,95$/month) - Unlimited Business Plan (7,95$/month)



If you would like to know anything else or want me to add something to this FAQ please let me know...





iWebFAQ.org - Tutorials, Tips & Tricks is made with iWeb and for iWeb.

It’s an EBookStoreToday.com company. It’s presented by Cédric Giger and hosted by HostGator.


Thank you for visiting and supporting my website,

- Cédric -


 

 

Share/Bookmark

Share/Bookmark